It can be really hard to make an effective apology if we’ve never learned how to do it. And as hard as it can be to put the ego aside and take personal responsibility when we’ve wronged someone, it is so freeing when we can own our mistakes, and then make a proper apology. Here I teach the properly apologize in 3 steps and 2 common mistakes most people make when they apologies that essentially makes the apology unhelpful.