Today I developed a new appreciation for bus drivers. Perhaps it was because during my short 15 minute bus commute to work I saw my bus driver be the direct receiver of other people’s stress and frustration 3 times. Just a guy, doing his job, and doing it well – and all the while being blamed, targeted, held responsible, and insulted for literally doing nothing wrong. I don’t know about you, but I sure couldn’t do that job. All this to say I imagine bus drivers and other individuals in those types of customer service [...]